01. Why do I need to re cut the flower stems?
We always recommend that you re-cut the stems when you receive your flowers or when returning home with your purchase. This enables the end of the stems to re-open and take a good long drink when placed in fresh water.
02. What is a Water Bubble?
Basically, a water bubble is simply a cellophane bubble filled with water and securely attached to the bottom of your bouquet. This is designed to keep your flowers hydrated if you are not able to put them straight in water. Your flowers will usually arrive with a water bubble, but it is always better to request one if necessary.
03. What is a Florist Choice Bouquet?
This is when a specific arrangement is not necessary, and you are happy to leave it to us to create something for you using the seasonal flowers that are in at the time.
04. Can I Get Same Day Delivery?
We do offer same day delivery if placed before 11 am in the morning, however this also depends on what area it is going to. It is always best to contact the shop if this is a definite requirement.
05. What if The Recipient is Not In?
We will always try and leave your flowers with a neighbour or in a secured place if in a water bubble. We will then put a card through the door telling you where they are located.
06. What If I am Not happy with My Purchase?
You would need to contact us within 24 hours if there is anything that you are not happy with. We will be happy to discuss any of your concerns and hopefully resolve the issue in question.
07. How Long Should My Flowers Last?
On average we say between 4 and 7 days. This is because the longevity is different to specific flower. For instance, Chrysanthemum’s last longer than roses etc. We have a very good reputation for the longevity of our flowers however and receive very few complaints.
08. What are our opening hours?
We are open from 9.30am – 5pm Tuesday to Saturday and closed Sunday and Monday except on Special Occasions. We do however sometimes have to leave the shop to go out on deliveries. If you are making a special trip, we would suggest calling the shop to confirm we will be there at that chosen time.
09. Can I Get A Refund?
We do not give refunds, however, if we agree there is a problem, we will either replace your bouquet etc or issue a gift card.